Privacy Policy

This Privacy Policy explains how J. TURNER PLUMBING, INC., trading as JturnerplumbStudio Supply ("we", "us"), collects and uses your personal information when you use jturnerplumb.shop. We are the data controller responsible for your information.

Information we collect

• Contact and order details: name, email, phone, shipping and billing address.
• Order information: items purchased, order value and history.
• Communications: messages you send us through forms or email.
• Technical data: IP address, device and browser type, and basic usage analytics.

We do not collect or store full payment card numbers. Card payments are processed by our payment providers (see below).

How we use your information

• To process, fulfil and deliver your orders.
• To provide customer support and respond to enquiries.
• To send order and service communications.
• To meet legal, tax and accounting obligations.
• To prevent fraud and keep our site secure.

Legal bases

We process data to perform our contract with you (fulfilling orders), to comply with legal obligations, and for our legitimate interests in running the business securely. Where required, we rely on your consent — for example, optional marketing — which you can withdraw at any time.

Payment processing

Payments are handled by third-party processors such as Stripe and PayPal. When you pay, your card details are submitted directly to the processor under their own privacy terms. We receive only confirmation of payment and limited transaction details needed to fulfil your order.

Sharing your information

We share data only with service providers who help us operate — payment processors, shipping carriers, and hosting and analytics providers — and only as needed. We do not sell your personal information.

Data retention

We keep order records for as long as needed to provide our services and to meet legal and tax requirements, then delete or anonymize them.

Your rights

Depending on your location, you may have the right to access, correct, delete or port your data, to object to or restrict certain processing, and to withdraw consent. California residents have rights under the CCPA/CPRA, including the right to know, delete and opt out of any "sale" or "sharing" of personal information; we do not sell personal information. To exercise any right, email support@jturnerplumb.shop.

Cookies

We use essential cookies to operate the cart and checkout, and limited analytics cookies to understand site usage. You can control cookies through your browser settings.

Security

We use appropriate technical and organizational measures to protect your data. No method of transmission over the internet is completely secure, but we work to safeguard your information.

Children

Our site is intended for adults. We do not knowingly collect personal data from children under 13.

Contact

For any privacy question or request, contact J. TURNER PLUMBING, INC., 350 Family Circle Drive, Bronson, FL 32621, United States. Email support@jturnerplumb.shop, phone +1 0505314644.